Below is a short summary of the report, which indicates Human Factors as the main cause of the crash.
- no evidence of fuel shortage, birdstrike, icing, windshear, wake turbulence, or engine, system or control malfunction
- the first officer was initially flying the aircraft and was inexperienced in airline operations
- autopilot and autothrottle were in use
- the aircraft was initially high and fast on the approach and at about 2,000ft above ground the throttles were pulled to idle
- the authrottle went to "retard" mode and the throttles then stayed at idle for about 100 seconds during which time the speed fell to 40kt below reference speed
- the aircraft descended through the glideslope with the captain talking the first officer through the before landing checklist
- the stick shaker activated at about 400ft above ground and the first officer increased power
- the captain took control and as the first officer released the throttles they moved to idle due to being in "retard" mode
- after six seconds the throttles were advanced but as the engines responded the aircraft hit the ground in a slightly nose-high attitude
- throughout the episode the left-hand radio altimeter read negative seven feet altitude, but the right-hand radalt worked correctly
